Told me to be there at 10 and I was. Shortly after that my vehicle was taken into the garage. Later the suggested repair/maintenance was discussed with me for approval and soon after I was on my way. Can't beat that. Worked out exactly as it should. Staff is friendly, they greet you my name. Waiting area is clean, kids can play on the floor.....they even have decent coffee. It is the place to go if you have a vehicle that they work on.